IT Support Experience Letter

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IT Support Experience Letter Template
This free it support experience letter sample helps you to know how to format a template and write work experience certificate to be used as a confirmed document by your ex-employee. View our simple experience letter for it support example.

Sample IT Support Experience Letter

To,
Name of the person:______________
Address: ______________
Date: ________

To Whom It May Concern:

This is to certify that ...[ employee title ] ... [ employee name ] was working at ...[ organization name ] as "it support" from ... [ joining date ] to ...[ last working date ].

During this period, his services were found to be satisfactory in carrying out the job duties.

Responsibilities were to:

1) Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

2) Identify and learn appropriate software & hardware used supported by the organization

3) Test fixes to make sure problem has been adequately resolved

4) Field incoming help requests from end users via both telephone work orders in a courteous manner

5) Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

6) Build rapport elicit problem details from help desk customers

7) Escalate problems when required to the appropriately experienced technician

8) Document the help desk request problem-solving process, including all successful unsuccessful decisions made, and actions taken, through to the final resolution

9) Apply diagnostic utilities to aid in troubleshooting

10) Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems applications

11) Perform post-resolution follow-ups to help requests

12) Develop help sheets knowledge base articles for end users

We wish him/her all the best in his future


...[ Employer name ]
...[ Employer position ]
...[ Organization sign/stamp ]

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