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Hotel Receptionist Experience Letter

Hotel Receptionist Experience Letter Template
This sample hotel receptionist experience letter shows how to build a work exp. certificate for an ex-employee using job duties and sort attributes such as date of message, employer info, and organization stamp.
See also: Experience Certificate Document Format
» Example for Hotel Receptionist
Name of the person:______________
Address: ______________
Date: ________

To Whom It May Concern:

This is to certify that ...[ employee title ] ... [ employee name ] was working at ...[ organization name ] as "hotel receptionist" from ... [ joining date ] to ...[ last working date ].

During this period, his services were found to be satisfactory in carrying out the job duties. His responsibilities were to:

1) Greet guests

2) Respond to the needs of hotel guests

3) Learn the names & personally recognize regular Guests Members

4) Direct guests to the appropriate locations

5) Respond to all guest requests and follow through to assure satisfactory outcome compliance

6) Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations; confirmation of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, and spa reservations

7) Communicate with Housekeeping Butler departments to make sure current information on status of rooms

8) Provide friendly and courteous telephone manners to guests co-workers

9) Run arrival departure reports for front office

10) Read all information like correspondence, special billing memoranda instructions in order to be prepared for guests needs in advance

11) Process registration information

12) Post charges accurately to guest accounts into the register system

13) Process payments departures

14) Adjust errors; correcting discrepancies on guest accounts

15) Enter data to keep guest information current

16) Retrieve data to respond to internal needs or guest history

17) File all records properly; keeping current

18) Coordinate requests for deliveries of floral, fruit baskets or other gifts to guest rooms

19) Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest needs demands

20) Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to make sure proper actions responses have been received

21) Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island the surrounding area to answer any questions guests may have to the best of one ability

22) Maintain cleanliness organization in all work areas

23) Uphold appropriate departmental standards of quality/timing

24) Ensure compliance with all related policies procedures

25) Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices procedures to supervisor immediately

We wish him/her all the best in his future

...[ Employer name ]
...[ Employer position ]
...[ Organization sign/stamp ]

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