IT Support Resume Sample

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IT Support Resume Template
This free it support resume sample helps you to learn how to create, write and format a cv template for being able to build yours? View our simple career example.

Sample IT Support Resume Profile

Personal Information

- CV holder full name
- Address: country, city, zip-code
- Contact info: cell phone no, email

Objective

Resuming my career as "it support" in an environment where I can express my experience and skills.

Experience

Job Title: It support - Company: [ organization name ]
From: [ joining date ], To: [ leaving date ]. Reason of leave: Would be explained during the interview.

Responsibilities

1) Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
2) Identify and learn appropriate software & hardware used supported by the organization.
3) Test fixes to make sure problem has been adequately resolved.
4) Field incoming help requests from end users via both telephone work orders in a courteous manner.
5) Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
6) Build rapport elicit problem details from help desk customers.
7) Escalate problems when required to the appropriately experienced technician.
8) Document the help desk request problem-solving process, including all successful unsuccessful decisions made, and actions taken, through to the final resolution.
9) Apply diagnostic utilities to aid in troubleshooting.
10) Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems applications.
11) Perform post-resolution follow-ups to help requests.
12) Develop help sheets knowledge base articles for end users.

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