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Consumers Complaints Department Manager Job Letter & Resume Template

Consumers Complaints Department Manager Resume Template (#47524)
The consumers complaints department manager job cover letter and resume template examples show you how to use the work experience, career objective and job responsibilities to build a simple cv and job letter documents.
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» Consumers Complaints Department Manager Cover Letter Example
From / Candidate Inf.

- Full name
- Address: city, state, zip code
- Contact mobile / phone numbers
- Email address
To / HR Personnel Inf.

- Title/Name
- Position
- Organization name
- Organization address

Date:

Dear Hiring Manager:

I'm submitting a letter to express my strong desire to be considered for the position of "consumers complaints department manager" being offered by [ organization name ]. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.

A brief review of my career working experience will reveal what I can contribute to [ organization name ]:

I have 47 years old, finished b a law from the faculty of law, got a m sc in idai, with a total working experience of 8 to 9 years, and from 8 years started working as consumers complaints department manager.

I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
[ Applicant name ]

» Consumers Complaints Department Manager Resume Template

Professional experience:

Consumers complaints department manager employee from [ joining date ] till [ leaving date ]

Responsibilities:

Cpa is a public independent legal entity established for the implementation of consumer protection law cpl no of cpa, s key role is the protection of consumer, s rights and interests in the u.s market through the enforcement of the cpl, having joined the cpa since its establishment; Had the opportunity to participate in every detail of its setup my duties were to establish and manage a department within the cpa capable of handling and investigating consumer complaints until resolved, achievements; participated in the writing of the agencys mission more importantly; Set smart objectives for the consumer complaints department ccd as well as key strategies and enforced these strategies on the system and processes governing the work flow of the agency; designed and implemented a comprehensive system for handling complaints through three stages, as follows, receiving, categorizing and examining complaints, adopting an amiable approach and mediation; enforcing the law in case of severe violation and or failure of amiable approach or mediation; established three divisions within the complaints department; The examination division responsible for receiving complaints and initial examination and validation of complaints; the investigation division responsible for investigating and resolving complaints; The auditing division responsible for reviewing the correctness and accuracy of all processes of complaint handling before complaint closure; Developed a comprehensive manual regulating the processes of complaint handling explaining the role of each division and within this the role of each position within each and every division this was done in collaboration with a technical team of consultants from the usaid; Led a team of it professionals in the design and development of a software to automate all the processes of complaint handling; This includes a database as well as a reporting system that provides management with plus different types of reports to help accurate, proactive and timely decision taking moreover; An intranet was established to facilitate interdepartmental instantaneous communication and complaint routing amongst all departments involved in complaint handling within the system; Led a team of ccd members in developing the different scenarios to accommodate and handle complaints received through the established sources hotline, website, post offices, and walk ins; formed and trained a team comprising legal members on the system; Followed up and continuously monitored needs in order to insure the availability of all assets required for all future expansion in advance; Established and build relationships with all the different governmental authorities and entities involved in investigation procedures in relation with complaints on hand also negotiated the protection of consumer rights within the u.s market with such authorities and entities; Created a new approach in resolving complaints through building a win win relationship with manufacturers, service providers, key trade accounts; and merchants in order to resolve complaints in an amiable and timely manner, proactively; Handled all sources of problems or phenomena that are the origin of many complaints that affected consumer rights within the u.s market; the ccd has been able to resolve of total complaints received by adopting an amiable approach; the ccd inspired the issuance of most of the major decisions, taken by the cpa; to help enforce the law in favor of consumers in the u.s market.

Education:

M.Sc Degree (1991).
B.A, La, law sectio, law faculty, clorado universit, 1/199.

Objective:

Resuming my career as - consumers complaints department manager - in a company where I can express my skills and experience.

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