Telephone Operator Career Skills

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Career skills required for Telephone Operators

The career skills required for "telephone operators" professionals are:

  • Active Listening . Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking . Talking to others to convey information effectively.

  • Service Orientation . Actively looking for ways to help people.

  • Social Perceptiveness . Being aware of others' reactions and understanding why they react as they do.

  • Critical Thinking . Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Reading Comprehension . Understanding written sentences and paragraphs in work related documents.

  • Complex Problem Solving . Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Coordination . Adjusting actions in relation to others' actions.

  • Monitoring . Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Time Management . Managing one's own time and the time of others.

  • Active Learning . Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Judgment and Decision Making . Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Persuasion . Persuading others to change their minds or behavior.

  • Writing . Communicating effectively in writing as appropriate for the needs of the audience.

  • Negotiation . Bringing others together and trying to reconcile differences.

  • Instructing . Teaching others how to do something.

  • Learning Strategies . Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Management of Personnel Resources . Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Systems Analysis . Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Mathematics . Using mathematics to solve problems.

  • Systems Evaluation . Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Operation Monitoring . Watching gauges, dials, or other indicators to make sure a machine is working properly.

  • Programming . Writing computer programs for various purposes.

  • Management of Financial Resources . Determining how money will be spent to get the work done, and accounting for these expenditures.

  • Management of Material Resources . Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

  • Operations Analysis . Analyzing needs and product requirements to create a design.

  • Technology Design . Generating or adapting equipment and technology to serve user needs.

  • Operation and Control . Controlling operations of equipment or systems.

  • Quality Control Analysis . Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

  • Equipment Maintenance . Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

  • Equipment Selection . Determining the kind of tools and equipment needed to do a job.

  • Installation . Installing equipment, machines, wiring, or programs to meet specifications.

  • Repairing . Repairing machines or systems using the needed tools.

  • Science . Using scientific rules and methods to solve problems.

  • Troubleshooting . Determining causes of operating errors and deciding what to do about it.

The above list of professional telephone operator skills are free to use, copy and save, or customize per your needs.

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