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Customer Service Clerk Job Description

Customer Service Clerk Job Description Template
This customer service clerk job description example shows how to use core job roles and tasks to define the main occupation responsibilities for your employee.
See also: What are Job Duties and Responsibilities
Example for Customer Service Clerk

Position Summary:

1) Performs any combination of following tasks in post exchange.

2) Arranges for gift wrapping, monogramming, printing and fabrication of such items as desk nameplates rubber stamps and repair or replacement of defective items covered by warranty.

3) Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards & stationery and merchandise rentals repairs.

4) Prepares special order worksheet.

5) Keeps record of services in progress.

6) Notifies customer when service is completed accepts payment.

7) Acts as Wedding Consultant .

8) Assists customers to select purchase specified merchandise [Personal Shopper ].

9) Keeps records of items in layaway, receives and posts customer payments, and prepares forwards delinquent notices [Layaway Clerk ].

10) Issues temporary identification cards from information on military records.

11) Approves customers checks provides check cashing service according to exchange policy.

12) Answers customers telephone, mail, and in-person inquiries directs customers to appropriate sales area [Information Clerk clerical ].

13) Resolves customer complaints requests for refunds, exchanges, and adjustments.

14) Provides customers with catalogs information concerning prices, shipping time, and costs..

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