Sample Customer Service Agent Job Description Template

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This customer service agent job description sample will help you to create a basic job description template that includes duties and responsibilities required. View our simple job description example for customer service agent.

Sample Customer Service Agent Job Description - Basic Template

Job Title

Customer Service Agent

Duties and Responsibilities

1) Routes inbound outbound air freight shipments to their destinations.

2) Takes telephone orders from customers and arranges for pickup of freight delivery to loading platform.

3) Assembles cargo according to destination.

4) Weighs items determines cost, using rate book.

5) Itemizes charges, prepares freight bills, accepts payments issues refunds.

6) Prepares manifest to accompany shipments.

7) Notifies shippers of delays in departure of shipment.

8) Unloads inbound freight and notifies consignees on arrival of shipments arranges for delivery to consignees.

9) May force conditioned air into interior of plane for passenger comfort prior to departure, using mobile aircraft-air-conditioning-unit..

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[ Position, Name or None ]

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