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Hospitality Director Job Description

This sample hospitality director job description shows how to use core job roles and tasks to define the main occupation responsibilities for your employee.
See also: Ideal Candidate Specification
» Sample for Hospitality Director

Position Summary:

1) Provide exceptional customer service utilizing courtesy dignity respect.

2) Manage staff and operations of the customer relations concierge dining & environmental services departments to create the highest standard of experience for residents guests.

3) Recruit train develop coach discipline & motivate business hospitality services team members to uphold high level of service standards.

4) Manage community budgets including labor standards and community level expenses understanding and managing profit-loss statements maximizing revenues.

5) Manage sales marketing and customer relations activities for the community frequently meeting with residents and guests ensuring revenue occupancy goals are achieved.

6) Monitor monthly inventory of supplies equipment and other necessary purchases while managing budgets and dealing with contractors suppliers.

7) Address escalated resident or guest complaints to make sure the highest level of customer service.

8) Pay close attention to the details in the community setting an example for staff to deliver a standard of service and presentation that exceeds resident and guest needs expectations.

9) Coordinate manage special events for the community.

10) Manage and carry out inspections of community/services ensuring compliance with licensing laws health and safety other statutory regulations.

11) Ensure effective security systems procedures for the community.

12) Assist in creating an environment that fosters professional growth and achievement and participate in ongoing training development necessary for successful performance.

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