Receptionist And Information Clerk Interview Questions

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This receptionist and information clerk job interview questions and answers example will help you to prepare your answer for common expected career questions. View our simple interview questions example for receptionist and information clerk.

» Example

Listed below expected questions that most HR interviewers ask their applicants about, you'll find our recommended answer for each based on 'receptionist and information clerk' career.

Interview Question #1:

What are the main job duties and responsibilities of "receptionist and information clerk" employee?

Answer:

Receptionist and information clerk responsibilities are to operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments; greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations; provide information about establishment, such as location of departments or offices, employees within the organization, or services provided; file and maintain records; collect, sort, distribute, or prepare mail, messages, or courier deliveries; perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area; perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents; hear and resolve complaints from customers or the public; process and prepare memos, correspondence, travel vouchers, or other documents; transmit information or documents to customers, using computer, mail, or facsimile machine; keep a current record of staff members' whereabouts and availability; receive payment and record receipts for services; schedule appointments and maintain and update appointment calendars; analyze data to determine answers to questions from customers or members of the public; schedule space or equipment for special programs and prepare lists of participants; take orders for merchandise or materials and send them to the proper departments to be filled; enroll individuals to participate in programs and notify them of their acceptance; calculate and quote rates for tours, stocks, insurance policies, or other products or services; conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

Interview Question #2:

What are the skills required from receptionist and information clerk employee in order to success in his work?

Answer:

Talking to others to convey information effectively, Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Actively looking for ways to help people, Understanding written sentences and paragraphs in work related documents, Adjusting actions in relation to others' actions.

Interview Question #3:

Describe the abilities you have in order to work with us as receptionist and information clerk?

Answer:

I have the ability to communicate information and ideas in speaking so others will understand, listen to and understand information and ideas presented through spoken words and sentences, speak clearly so others can understand you, identify and understand the speech of another person, read and understand information and ideas presented in writing.

Interview Question #4:

What are the knowledge elements you obtained from your education, training and work experience would support your receptionist and information clerk career?

Answer:

The knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology, the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming, transmission, broadcasting, switching, control, and operation of telecommunications systems.

Interview Question #5:

How would you describe (receptionist and information clerk or your) needed work style?

Answer:

My work style matching exactlty what cashier job requires by: being reliable, responsible, and dependable, and fulfilling obligations, being honest and ethical, being careful about detail and thorough in completing work tasks, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations, being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Other receptionist and information clerk interview questions to expect:

Tell about yourself and why you think you are successful receptionist and information clerk?

Why do you like to work as receptionist and information clerk?

What could you do not like to work as receptionist and information clerk?

What are your future steps after experience you'll gain from your receptionist and information clerk job?

As receptionist and information clerk, what training courses or extra education that you think will improve your work performance?

What salary do you expect you'll get from being receptionist and information clerk employee?

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