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Telephone Operator Interview Questions

This telephone operator interview questions and answers example uses common expected ques. that your recruiter may ask, and includes related answers for showing you how to replay.
See also: Strengths and Weaknesses Interview Question
» Ques & Answers Examples for Telephone Operator

Question [1]:
What are the main job duties and responsibilities of "telephone operator" employee?

Answer [1]:
Telephone operator responsibilities are to listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information; suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information; offer special assistance to persons such as those who are unable to dial or who are in emergency situations; operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls; perform clerical duties such as typing, proofreading, and sorting mail; promote company products, services, and savings plans when appropriate; provide assistance for customers with special billing requests; observe signal lights on switchboards, and dial or press buttons to make connections; update directory information; calculate and quote charges for services such as long-distance connections; provide relay service for hearing-impaired users; consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary; monitor automated systems for placing collect calls and intervene for a callers needing assistance; interrupt busy lines if an emergency warrants; operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls; keep records of calls placed and received, and of related toll charges.

Question [2]:
What are the skills required from telephone operator employee in order to success in his work?

Answer [2]:
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Talking to others to convey information effectively, Actively looking for ways to help people, Being aware of others' reactions and understanding why they react as they do, Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Question [3]:
Describe the abilities you have in order to work with us as telephone operator?

Answer [3]:
I have the ability to communicate information and ideas in speaking so others will understand, listen to and understand information and ideas presented through spoken words and sentences, speak clearly so others can understand you, identify and understand the speech of another person, read and understand information and ideas presented in writing.

Question [4]:
What are the knowledge elements you obtained from your education, training and work experience would support your telephone operator career?

Answer [4]:
The knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, transmission, broadcasting, switching, control, and operation of telecommunications systems, media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media, administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Question [5]:
How would you describe (telephone operator or your) needed work style?

Answer [5]:
My work style matching exactlty what cashier job requires by: accepting criticism and dealing calmly and effectively with high stress situations, being honest and ethical, being reliable, responsible, and dependable, and fulfilling obligations, being open to change (positive or negative) and to considerable variety in the workplace, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Other telephone operator interview questions to expect:

Tell about yourself and why you think you are successful telephone operator?

Why do you like to work as telephone operator?

What could you do not like to work as telephone operator?

What are your future steps after experience you'll gain from your telephone operator job?

As telephone operator, what training courses or extra education that you think will improve your work performance?

What salary do you expect you'll get from being telephone operator employee?

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