Correspondence Clerk Interview Questions

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This correspondence clerk job interview questions and answers example will help you to prepare your answer for common expected career questions. View our simple interview questions example for correspondence clerk.

» Example

Listed below expected questions that most HR interviewers ask their applicants about, you'll find our recommended answer for each based on 'correspondence clerk' career.

Interview Question #1:

What are the main job duties and responsibilities of "correspondence clerk" employee?

Answer:

Correspondence clerk responsibilities are to route correspondence to other departments for reply; read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence; complete form letters in response to requests or problems identified by correspondence; compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service; gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary; type acknowledgment letters to persons sending correspondence; present clear and concise explanations of governing rules and regulations; confer with company personnel regarding feasibility of complying with writers' requests; maintain files and control records to show correspondence activities; prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints; compile data from records to prepare periodic reports; review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature; respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations; compute costs of records furnished to requesters, and write letters to obtain payment; compose correspondence requesting medical information and records; prepare records for shipment by certified mail; obtain written authorization to access required medical information; ensure that money collected is properly recorded and secured; process orders for goods requested in correspondence; submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies; compile data pertinent to manufacture of special products for customers.

Interview Question #2:

What are the skills required from correspondence clerk employee in order to success in his work?

Answer:

Communicating effectively in writing as appropriate for the needs of the audience, Understanding written sentences and paragraphs in work related documents, Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, Considering the relative costs and benefits of potential actions to choose the most appropriate one, Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Interview Question #3:

Describe the abilities you have in order to work with us as correspondence clerk?

Answer:

I have the ability to read and understand information and ideas presented in writing, communicate information and ideas in writing so others will understand, communicate information and ideas in speaking so others will understand, tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem, apply general rules to specific problems to produce answers that make sense.

Interview Question #4:

What are the knowledge elements you obtained from your education, training and work experience would support your correspondence clerk career?

Answer:

The knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology, economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data, principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, arithmetic, algebra, geometry, calculus, statistics, and their applications.

Interview Question #5:

How would you describe (correspondence clerk or your) needed work style?

Answer:

My work style matching exactlty what cashier job requires by: accepting criticism and dealing calmly and effectively with high stress situations, being careful about detail and thorough in completing work tasks, being honest and ethical, being reliable, responsible, and dependable, and fulfilling obligations, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Other correspondence clerk interview questions to expect:

Tell about yourself and why you think you are successful correspondence clerk?

Why do you like to work as correspondence clerk?

What could you do not like to work as correspondence clerk?

What are your future steps after experience you'll gain from your correspondence clerk job?

As correspondence clerk, what training courses or extra education that you think will improve your work performance?

What salary do you expect you'll get from being correspondence clerk employee?

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