Customer Care Assistant Employment Contract

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Customer Care Assistant Employment Contract Template
This free customer care assistant employment contract sample will help you to learn how to create, write and format a simple job template for being able to build yours. View our simple employment contract example for customer care assistant.

» Customer Care Assistant Related Example

Contract no....Date...
Employer name...Employer adderss...
Employee name...Employee adderss...
Starting From...Place of work...

Contracting for job title / position:

"Customer care assistant" grade III.

Work Duties - are to:

1) Respond to telephone inquiries as well as complaints using standard scripts procedures

2) Gather information, researches/resolves inquiries logs customer calls

3) Communicate appropriate options for resolution in a timely manner

4) Inform customers about services available assesses customer needs

5) Provide functional guidance, training assistance to lower level staff

6) Provide assistance, training troubleshooting support to lower level staff

7) Schedule work to make sure accurate phone coverage - cd - monitors priority of calls shifts escalated calls to assure resolution to problems

8) Prepare standard reports to track workload, response time quality of input

9) Assist in planning as well as implementing department goals plus makes recommendations to management to improve efficiency effectiveness

Termination of employment...Wage...Hours of work...
Meal intervals...Sunday work...Public holidays...
Annual leave...Sick leave...Maternity leave...
Family responsibility Leave...Deductions from remuneration...Accommodation leave...
Special details...
Employer signature...Employee signature...Signature date...
See also

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