Sample IT Support Cover Letter Template

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IT Support Cover Letter Template
This free it support cover letter sample will help you to learn how to create, write and format a simple agreement template for being able to build yours. View our simple cover letter example for it support.

Sample IT Support Cover Letter - Simple Template Format

From / Sender

- Applicant full name
- Applicant Address
- Applicant contact no.
- Applicant email address
To / Receiver

- Employer title/Name
- Employer position
- Organization name
- Organization address
Date:

Dear Hiring Manager:

This is to express my interest in "it support" position advertised on June 13, 2014; My resume is enclosed for your review. Given my closely experience and excellent capabilities I would appreciate your consideration for this job. My work experience and duties are an ideal match for this position and cover all job requirements.

Your Requirements:

Expert It Support with at least 2 years of experience, excellent covers all position duties.

My Matching Career Experience:

For 3 years I worked as It Support.

My Job Responsibilities were to:

1) Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

2) Identify and learn appropriate software & hardware used supported by the organization

3) Test fixes to make sure problem has been adequately resolved

4) Field incoming help requests from end users via both telephone work orders in a courteous manner

5) Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

6) Build rapport elicit problem details from help desk customers

7) Escalate problems when required to the appropriately experienced technician

8) Document the help desk request problem-solving process, including all successful unsuccessful decisions made, and actions taken, through to the final resolution

9) Apply diagnostic utilities to aid in troubleshooting

10) Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems applications

11) Perform post-resolution follow-ups to help requests

12) Develop help sheets knowledge base articles for end users

I appreciate your time taken to review my credentials and experience.

I look forward to being interviewed at your earliest convenience. Lot of thanks for your consideration and care.

Sincerely,
[ Sender/your name ]

Enc: Resume

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