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Supervising Staff and Volunteers

What does it mean to supervise staff and volunteers?

In general, supervising is a way of directing, providing support and staying informed about the work performed by those under your responsibility. The duties of a supervisor may include the training of new workers, the assignment and creation of projects, ensuring that the objectives are carried out correctly, providing support, collaborating on projects or activities and imposing disciplinary measures. These obligations may vary day by day. The staff is the paid workforce. Staff members have a certain set of responsibilities that vary according to their position within the organization. On the other hand, volunteers are unpaid workers who are there to help the organization for many and varied personal reasons. That's why staff requires more organized and rigorous supervision than volunteers. However, employee supervision may be different, as the case may be, given that in general there are different categories within the staff (such as the elderly, middle-aged staff and youth) and the category of volunteers.

Why supervise both staff and volunteers?

Many benefits can be obtained through good supervision, both of staff and volunteers. For example:

A well supervised staff performs better, making the job easier and returning to the agency more effective. Poor performance may go unnoticed for a while, but sooner or later someone will notice, either the director of the organization or a member of the community. Proper supervision will help to recognize and modify potential problems - such as work attrition - before they become real problems.

Supervision along with feedback or comments will result in better employees who feel fully integrated into the team. We insist that the end result is a more effective and better consolidated organization.

When to supervise?

Employees and volunteers should be supervised from the moment they start working in the organization. Supervision will be carried out indefinitely and, over time, will be carried out in a more relaxed manner and with the purpose of providing support. At the moment when an employee or a volunteer starts working in the organization, it must be clearly defined how they will be supervised. In this way, the employee understands what is expected of him and if his supervisors are satisfied with his work.

It's necessary to remember that in community work, employees spend many hours together. However, this doesn't mean that supervisors don't meet with employees to comment or give feedback on their work.

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