Preparing Behavioral Faqs


The STAR technique is a proven way to answer behavioral questions from your interviewer.

What does STAR mean?

STAR comes from Situation-Task-Action-Result:

  • Situation: An event , project or the challenge you face
  • Task: Your responsibilities and assignments during the situation
  • Action: Steps taken to rectify and direct the situation
  • Result: Consequences of actions undertaken

Sounds very simple, but ... how do I apply it? Does this really solve my problems?

Your doubts will be resolved later. For now the important thing will be that you understand that they are behavioral questions.

The STAR technique is sometimes called the CAR method, which means Context, Action and Result.

What are behavioral questions?

Behavioral questions are questions about a past situation in your work and that tell how you solved them or handled the situation.

In general, the interviewer seeks to know if you were able to take the initiative for yourself to know if you could do it again in the event of a similar situation.

Behavioral questions are a headache for respondents. Far from being able to answer with a yes / no, interviewers expect a short story or a detailed description.

And if you have no work experience (and here I explain how to solve it) you will not get rid of answering them either. In this case they will ask you to have a similar experience in college or volunteer.

Usually, they are usually asked as follows:

  • Tell me about a time when ...
  • Give me an example of when ...
  • Have you ever done ...
  • Can you describe a situation in which you had to ...?

Tip: Situational questions always focus on a speculative future situation.

Answering behavioral questions using the STAR technique

The 10 most common STAR behavioral questions and answers:

1. Question. Tell me when you had a conflict at work.

Example Answer:

Due to an error in the computer system, I was getting all the most complicated projects from a partner. He said nothing and I recriminated my workload - almost triple - of work. We discussed and later, when the issue was clarified, take a break to invite you to lunch, apologize and end the conflict by eating together.

2. Question: Can you describe a very stressful situation at work and how did you handle it?

Example Answer:

Being a store manager, I learned that the Country Manager was visiting our region, so he was very likely to visit us by surprise.

On Saturday night I made calls to our free employees to check their availability on Sunday, and if possible they went a couple of hours before to have the store impeccable. They agreed willingly and together we did a great job not only in the store but also in the store.

The result was that when the Country Manager appeared in the store early on Sunday, the store was better than ever. He congratulated us on our work and sent the extra employees home before lunch.

3.Question. Could you detail a time when you made a mistake and how did you react?

Example Answer:

On one occasion, I was making refunds for a list of clients that had been commissioned. For some reason I got distracted and a customer charged a penalty.

After noticing the error, I canceled the fine, reimbursed it and made time in my schedule to personally call the customer and apologize. In addition, I requested a bonus from my supervisor for the affected person as a gesture of apology in subsequent purchases. Everything went well finally, even the injured wrote me good feedback in the assessment survey.

4.Question. Tell me about an occasion when you had to endure enormous pressure.

Example Answer:

On one occasion, a co-worker had a family emergency, so he was forced to leave work for a while and his project (which was crucial for the company) was unfinished and no one was assigned.

My boss assigned his project to me and instructed me in the basics. Needless to say, he was not forgiving of deadlines. I had days left to finish a project that was planned to take a couple of weeks. I asked for a reduction in my daily goals, and so I could devote more to the project. In addition, knowing how to delegate certain weekly goals was vital to work on the assignment.

The time left for me to reduce my daily goals made it possible to dedicate myself to the assigned project, and I managed to finish it on time and successfully. My boss appreciated my attitude and dedication, and later assigned me more similar projects after ascending and raising my salary.

5. Question. Have you ever had to deal with an unpleasant situation in which another department was involved?

Example Answer:

My department had a misunderstanding with the members of our accounting department. We needed to correct the problem to prevent the office morale from plummeting and cutting off relationships

As a solution, it occurred to me to make a kind of invisible friend. I gave my team a small budget and instructions for each one to choose a gift for the partner who would be in the accounting department. Later that night and from then on, we became friends and great companions.

6.Question. Could you give me an example of a goal you have obtained?

Example Answer:

Recently, in the month of June, I had to write six articles for the month to keep our blog fresh. I created an action plan for me, with deadlines for when each article should be published. I finished that month with six written articles and earlier than planned.

7.Question. Could you tell me an example of a goal you failed to achieve and how did you handle frustration ?

Example Answer:

In February, I had to write six articles for the month to keep our blog active. Throughout the month, I was entrusted with small responsibilities that took time from my goal. I could not complete my six publications. As soon as I did a little time, I told my supervisor and together we reviewed what we could do to avoid such a situation.

8.Question. Has there been an occasion when you had disagreements with your supervisor?

Example Answer:

On one occasion, the numbers of our company were being bad, and the supervisor began to hold meetings 30 minutes before starting our work. I told him that in no way could I attend, since it was not possible for me. As I was the only person who did not give in, he became specially angry and spent several days without speaking to me.

Later, when the spirits calmed down, she came to apologize and I explained my excuse, making it clear that if it had been possible I would have attended the meetings. She understood and from that our relationship became stronger.

9.Question. Can you tell me about a situation in which you have gone beyond your responsibilities ?

Example Answer:

Earlier this year, there was a day when I had to enter the graphic design studio on a Saturday and take care of some tasks in which we were late. I sat at the table, listening to my headphones all the time, and ended up finishing everything before lunch.

As I was in such a productive mood, I stayed all day and finally completed the tasks that were intended for the following days. Since that day, in the design studio we are even ahead of the deadlines.

10.Question. Tell me about an occasion when you had to reassure a furious customer.

Example Answer:

As a flight attendant, I had a passenger who seemed to be upset since I was next to a crying baby. I decided to see what I could do to alleviate his suffering before he complained formally.

With vacant seats in executive class, I placed that passenger there and he was delighted with his luck, while the mother and the baby had more space to get comfortable.

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