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Customer Service

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The customer service is the one that informs, resolves any doubts, or provides information to the client that requires it.

Customer service is indispensable in any business worth its salt. It must be taken into account that if a company sells products, or services, it needs to include in its workforce a department destined to solve any incident that occurs in relation to these.

For this reason, in any brand this figure must exist. Even in the smallest businesses. If there is no specialist worker as such, those responsible should be responsible for informing or resolving incidents that arise among their clients.

What does your company achieve with optimal customer service?

This is the highlight:

- Offer your customers personalized attention, and respond to the loyalty, and trust they have placed in that brand.
- The possibility that if a customer is satisfied about the resolution of their doubts, or problems, they can recommend the brand.
- Most businesses are on the internet. Opinions on the network are very important, and considered by other users. If consumers show that a company has good customer service, users will consider it in a very positive way.
- Internally it also represents a good contribution of motivation since everything will be consistent with the company.
- The possibility of raising prices, or if they are already higher than average, will be justified if a good customer service is offered.
- The advertising, and marketing are affected by this if you don't work well in this department. An effective customer service can be a way to generate good publicity, and therefore it'll not be necessary to invest so much in this department, something that should be done if this were not the company, specially to "clean" your name.
- Sales are affected when this type of department is enhanced. People trust the good disposition, and the attention of the business, and trust even more in their services.
- When a customer service department does an impeccable job, it becomes a value associated with the brand itself, and that poses a competitive threat to the rest of the market.

Tips to create an effective care department

These are some of the tips to follow:

- Customer service must be a priority. This is something that the company, and the workers included in this department should be clear from the beginning.
- You have to listen to users at all times. Assertive attention, and focused on solving your problems, without adding more incidents will be the key.
- Education, and respect above all. It may be that many consumers are pissed off, but the option is to maintain composure, that'll make them calm down, and a solution can be found.
- Apologize if there are problems. If there has been a problem, the first thing is to apologize by the brand, before starting to resolve the issue.
- Speed. A solution can't be delayed, specially if the company is responsible for something happening. For example, poor quality in a food, or a broken garment.
- Accessibility. Customer service must be visible, and accessible, it can't be hidden. Always put on the web phones, or physical places to have quick access at all times.

These guidelines are essential, and mandatory to be able to have an optimal service that helps consumers at any time they need it.


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