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What is IT Management

You'll notice when there are failures how dependent your organization is on business software, working hardware or networks that are operational. IT management is aimed at preventing these disruptions, guaranteeing availability, allowing all your IT solutions to function optimally and to signal timely when maintenance or renewal of applications or the IT infrastructure is necessary. In the definition of IT management, a distinction is made between functional management, application management and technical management.

IT management in practice

After an often complex implementation phase, the IT solutions you use must continue to work smoothly, usually linked to each other. That's not obvious in practice. Networks can lie flat. Malfunctions can occur in sensitive equipment. Business software may show that new software versions no longer work so well with other applications, as was the case with earlier versions. Users can set different requirements, which means that systems have to be set up differently. New needs must be met with new software or hardware. Or there are new circumstances that require new safety measures. All these tasks fall under IT management and are the responsibility of an IT manager or manager. Thanks to the ever-increasing range of cloud services in this area,

Functional management

In business processes it's important to have the right information at the right time. Functional management focuses on this information provision. Thanks to good functional management, information provision remains available, maintenance is performed on time and a decision is made at the right time for replacement. A concept that also applies to this is business information management.

Application management

The ERP system with which you support all administrative processes must be available at all times. This also applies to the CRM solution with which you support your sales processes and maintain relationships and contacts, the document management system with which you manage all kinds of content or the other business software that you use in your organization. The software must continue to work and the data required for this must be available. These tasks fall under application management or application management.

Technical management

Technical management involves the maintenance, maintenance and renewal of the technical infrastructure. This concerns the wired and wireless networks, internet connections, setting up (cloud) workplaces, links between laptop, smartphone and tablet, etc. Other related concepts are asset management (the administrative management of used IT solutions, from the moment of commissioning) until the end of the usage period), desktop management (focused on the management of computer equipment, including laptops, tablets and desktop computers), service management (ITIL) and system management.

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