Healthcare ERP


Healthcare Organizations and the ERP Software

What role can an ERP system play for healthcare providers and healthcare institutions?

The call for a total customer profile sounds just as loud in healthcare as in other markets. After all, is the client central to the planning, delivery and accountability of care? Moreover, the service provision in the healthcare sector also requires strict (er) operational management. However, the healthcare sector has very specific applications and working conditions. Not only when it comes to finances with many parties involved. It's a complex interplay of information, processes, people and resources. This is partly due to the fact that there are so many stakeholders, and partly because healthcare has specific and largely confidential processes. The call to have one image on the operational management of the entire organization in addition to one customer image at a time is getting bigger.

Saving costs, improving efficiency, increasing effectiveness and delivering individual customer-oriented care are the most important underlying drivers. An ERP system for healthcare offers that overview; the link to privacy-sensitive information in an Electronic Patient Record (EPD) is organized just as well and unambiguously as Diagnosis Treatment Combinations and so-called customer-following financing. An ERP system for care also offers solutions for difficult management issues related to HRM. ERP software provides insight into and overview of the whole.

ERP implementations

However, many healthcare institutions aren't yet ready. Most ERP implementations in hospitals are still limited to the basic financial, purchasing and logistical processes. The interest in taking the next step towards a single integrated overall picture of information, organization, people and resources is increasing day by day. Everything becomes fluid under pressure and the pressure on healthcare is enormous at the moment. Both in terms of finances and management and in terms of price / performance ratio. By offering a grip on processes, ERP software can take an important key position for your healthcare institution.

Benefits for healthcare

An ERP package for healthcare, specifically tailored to use in the healthcare sector, offers major efficiency and effectiveness benefits. This also gives your organization more control over all costs.

In fact, any ERP system can offer this functionality in the basic. However, there is still little practical experience. The integration of the Hospital information system (ZIS), EPD and ERP offers a health care institution the great advantage that economical goods and knowledge can be used in the most efficient way. Supply & demand, costs & revenues and quality are linked to each other. That leads to the right decisions at the crucial moment.

Quality improvement

If the different flows - from information to goods and patients - in a care institution are brought together in one overall picture, this offers new and better possibilities for monitoring and coordinating the crucial business raw materials: information, processes, people and resources. Tracking & Tracing of these elements offers opportunities for both a competitive advantage and quality improvement.

Take the entire process around a pacemaker as an example; the complete process from the application at the supplier to the actual implantation at the client can be followed from start to finish with the right ERP system for care.


A fully integrated ERP system in the healthcare sector is still in its infancy. For the time being, most institutions choose to set up the basis properly in order to take the step from there to the real benefits that an integrated system landscape has to offer. That's a good thing, but now is the time to take that next step. Many of the aforementioned parts are already available and are already being used (separately) in a number of cases. The EPD or Electronic Client Dossier (ECD) has been around for a while and has proven its usefulness and necessity. If all stakeholders and stakeholders can consult at any time because the information in the SPD is up-to-date, complete and immediately available, this requires no further explanation.

One ERP solution

The same applies to HRM solutions. Because more and more people and organizations are involved in the provision of care, it's important to have insight into who, what, where and why at all times. Volunteers and informal caregivers should also be included. More complex care and an increasing number of people involved put great pressure on support and the organization. Productivity and employability are the most important performance indicators for this segment. How wonderful it's if you can obtain those insights through one integrated solution: ERP system for healthcare. One solution that also shows all the ins and outs of costs, benefits, lead times, results, etc. The complete management of information, money, people and goods flows in a care institution available under one button,

Management information from the ERP solution

From such an integrated ERP solution comes directly useful and relevant management information. You need this to manage your organization at the right time and based on the correct, complete and current information. The exchange of information with both other systems and with other institutions or chain partners not only provides a detailed picture of the quality of your business processes, the correct deployment of people and resources. It also provides the desired insight, also in a larger context, with which you can take your organization to a higher level.

A fully integrated image also gives the possibility to bring new applications fully into coherence with existing solutions faster. Such as mobile working, the use of apps, nowadays a widely used and extremely efficient method to still have all the information on site at the client. Specifically for the less mobile elderly and disabled, these options offer new opportunities for customized care. ERP software for healthcare offers the perfect basis to coordinate everything that's needed for that!

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