Hospitality Employability Skills

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The demand for hospitality-related services is growing all over the world. If you have a hospitality background or possess a lot of transferable skills, you may be able to build a strong career in hospitality.

Those who work in the hospitality industry need strong interpersonal and communication skills. They also need to be strong problem solvers.

Make sure you know the skills required for a job as a hospitality employee, and highlight those skills when applying for jobs.

A front desk position in a hotel requires many different skills, and the details can vary depending on how the hotel is organized and what types of guests the hotel caters to.

What are hospitality employability skills required?

Hotel front desk clerks (also known as hospitality clerks) are responsible for making sure each guest has an enjoyable hotel experience. Duties typically involve checking in and out of guests, making reservations, and answering any questions guests may have.

You don't need a college degree or any relevant experience to be a hotel front desk clerk, although an associate's degree in business, management, or hospitality can help. Some people who are interested in the hospitality industry start out as hospitality employees and then work their way up to supervisory positions.

Core Hospitality Skills

The following are some types of hospitality skills.

- Communication

Communication is critical for hotel front desk and customer service employees. They speak to guests in person and on the phone throughout the day, so it's important that they speak clearly and maintain a positive tone.

- Greeting

- Non-verbal communication
- Oral communication
- Phone etiquette
- Formality
- Compliance with policies and procedures

- Calm

Because a front desk clerk has to multitask and serve many guests at once, a good clerk must remain calm under pressure. Even when the hotel is very busy, the employee must be able to juggle a variety of tasks while remaining friendly to customers.

- Multitask
- Flexibility
- Professionalism
- Professional appearance
- Stress management
- Wearing

- Computer literacy

Working at the front desk requires the use of computers to keep records, process payments, and complete other tasks. While you don't need to be tech savvy, you do need to be computer literate. You should already be comfortable with the software the hotel uses and be able to learn new software quickly.

- Central Reservation Systems (CRS)
- Math
- Microsoft-office
- Processing payment

- Amiability

A front desk clerk is often the first person a guest sees upon entering a hotel. Therefore, front desk workers must be extremely welcoming. A good hospitality employee greets each guest with a smile and a kind word.

- Customer service
- Courtesy
- Enthusiasm
- Energy
- Guest relations
- Interpersonal
- positivity

- Organization

Front desk clerks are always multitasking; They must answer phones, greet guests, answer questions, see customers, and more. Being organized allows a front desk clerk to juggle these multiple tasks.

- Attention to details
- Efficiency
- Priorization
- Time management

- Problem solving

Being a front desk clerk means you'll be the first person guests bring their issues to. These issues can be minor, like a request for restaurant recommendations. They could be important, such as a guest whose booked room isn't wheelchair accessible, as they had requested. There could even be unexpected emergencies, like a guest in a medical crisis. Your job will be to fix the problem if possible or figure out who to call to fix it.

If you can respond quickly and creatively to these challenges, you can provide guests with a good experience and get a good review of your hotel despite a difficult situation.

- Analytical
- Creativity
- Complaint Resolution
- Problem solving
- Customer service

- Sales skills

While front desk employees aren't salespeople, they should be able to promote specific hotel services and offer suggestions. They can also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget are better served. People in hospitality, therefore, must feel comfortable promoting products and services.

- Communicate sales and promotions
- Promote facilities and services
- Remove client programs
- Provide information about hotel services
- Sell up

- Teamwork

Front desk clerks often have to work with others. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Other times, they have to communicate with people from different departments within the hotel, including parking, housekeeping, and management, to make sure guests are satisfied with their stay. Front desk clerks must be able to get along and work with a variety of people.

- Integration
- Collaboration
- Leadership
- Team building

Other hospitality skills

- Written communication
- Confidence
- Concierge
- Planning
- Memory
- Physical resistance
- Resilience
- Active listening
- Presentation
- Negotiation
- Multilingual
- Empathy
- Articulating
- Patience
- Focus
- Agility
- Quality assurance
- Versatility
- Compassion
- Accessibility
- Initiative
- Attentive
- People oriented
- Critical thinking
- Diligence
- Balance

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