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Data Portability

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The term data portability can be identified as the transferability of personal data to the interested party. Data portability is a new right of the consumer with the GDPR " General Data Protection Regulation ". However, the law only applies to digital data that has been collected or processed at the request of the consumer, or at least with his explicit permission.

Why was the right to data portability established?

The idea behind this new law is that the consumer can request that their data be granted in a usable format. With them, the consumer has more control over what information he shares and with what parts. In addition, it also facilitates them to change products or services. Previously, quite often, consumers used to receive a blockade from the supplier. In this case, the difficulty of having certain provider information made it difficult for them to acquire the product or service from another provider. For example, when a mobile phone manufacturer doesn't allow you to store datacontact on a SIM card, the customer must pass contacts manually when buying a mobile from another brand. This caused companies to change brands.

How does a company ensure data portability?

Compliance with the right to data portability begins with the application of a good policy. It should be stipulated that, in principle, no objections may arise when providing personal data to the consumer. The GDPR doesn't clearly state the exceptions, but there may be two reasons to reject " temporarily " the request:

1- The client asks to be given the treatment that has received a finished product

For example, the case of a web page. When a customer provides personal data for the development of their website, they may require the web developer to obtain this original data, but they don't necessarily have all the website data in their hands. Everything that has to do with the creative process of a web developer, such as the source codes or photos and videos that he has created himself, aren't within the right of data portability.

2- The company can't technically provide the required information in usable format

Although companies are obliged by the GDPR to deliver the data in usable format, it also states that "The right of the interested party to transmit or receive personal data that concerns him shouldn't oblige the person responsible to adopt or maintain treatment systems that are technically compatible. " " Paragraph 68 ". This apparent contradiction leads to much confusion, however, they are compatible. The conclusion is that a company must make the information useful as technically possible. From the Customer Relationship Management " CRM " module within the ERP system, customer data can be exported in Word or PDF format. The existing data within the document management systemThey are often found in standard format. However, if a former student requests videos in which he will leave, the school isn't required to convert them to the specific format the former student wishes.


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