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Web-Based CRM

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What is web-based CRM? What are the options, advantages and disadvantages? Some knowledge partners give you the answer.

Opportunities

A CRM solution that gives you flexible access to your customer data through your browser. You log in through a secure environment and you can quickly consult your data, add information and, for example, create reports.

A web-based CRM system offers users the freedom to work flexibly. In the case of web-based CRM, you don't need to install any hardware or software. Your application runs on a server, with yourself or with an external provider, and can be accessed anytime and anywhere through the internet. Your employees can work with your CRM system online anytime and anywhere through a web browser, whether they are in the office, on the road or at home.

Web-based CRM systems offer integrated sales, marketing and service solutions through the web. The solution is available ' in the cloud ', through a web browser.

Benefits of web-based CRM

You only need an internet connection and a browser and you have access to your CRM everywhere. You can get started quickly and work in a familiar environment.

By using web-based CRM, your system can be accessed anytime and anywhere through a web browser. The user is no longer dependent on a fixed workplace and can work where he / she wants. A lot of 'lost' hours can still be spent productively. Moreover, documents and information can be shared faster and more easily, which improves cooperation between users. Another advantage of online CRM software is that you automatically have the latest version of the software.

The major advantage of a web-based CRM system is that it's accessible anytime and anywhere. Sellers go to customers and prospects and have all relevant and up-to-date information at their disposal online.

Disadvantages of web-based CRM

You depend on the capabilities of your browser. It's software in a different software package and therefore they are highly dependent on each other. You're also dependent on an internet connection and native software often offers more functionality.

The major disadvantages of web-based CRM systems are performance (no internet, no access) and browser compatibility. A solid CRM system must be compatible with every version of every type of internet browser.

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