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Business Search

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The amount of information that companies produce is growing every year. In addition, this information isn't concentrated in one place, but is distributed throughout all the systems and applications that are used, resulting in a dispersion of the data in many different places.

On average, a company has at least six different places to store information. These places may include databases, business management programs " ERP, CRM, etc. ", mail servers, document management systems or an intranet. Faced with such a diversity of media, seeking information at the same time in all channels is a growing challenge. This is where business search systems, known also as Enterprise Search, come into play.

Types of business search systems

In general, business search applications fall into 3 categories:

- Specialized search: solutions that target a particular industry or a certain type of information " such as that of a customer service ". Within this category we find Coveo.
- Integrated search: manufacturers such as IBM or Microsoft integrate search functionalities with other information or content management systems. They can also provide the business search application without integrating it with other products.
- Integral independent search: it's one that focuses on the ease of implementation and use and the flexibility of the system. Google, with its hardware team for business search, would fall into this category.

Privacy & Security

With proper information management, the privacy and security of your data shouldn't be a problem. But if you're not careful, your confidential documents and private information can be made public. A business search tool capable of indexing all the systems of a company, can also yield results with documents that at first seemed hidden.

These types of problems can be avoided by configuring the security parameters that these applications usually have. Through permission ranges for files, only people with authority can access specific documents. In addition, blacklists of terms can be included for the search system, with keywords that prevent sensitive information from appearing in the results.

Preparation of a business search project

Before implementing a business search system, you must identify the search applications that are already available in the different programs and services of the company. Once done, you have to evaluate if they are enough to find relevant information both in the application that integrates that search tool and in other information channels of the company. If the answer is negative, the possibility of expanding that tool or acquiring a more powerful business search system should be assessed.

The next step would be to establish what exactly is required in the business search of the company, to determine what are the essential functions of the new solution. Factors such as search speed, ease of use or relevance of information are essential to choose the right business search application.

The last step is to choose the provider to guide you through the installation process. Although some solutions don't need much time to implement, problems may arise when connecting it to your document management systems.

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