Career Overview For Front Office Manager

HOME | BLOG | CAREER OVERVIEW FOR FRONT OFFICE MANAGER

Read here a brief summary about front-office-managers career. This information will help you to get better knowldge about this profession.

Overview

A Front Office Manager works for a hotel or (other) recreation company and manages the reception staff there. The Front Office Manager is responsible for the appearance and functioning of the reception. He motivates the reception team and gives directions and instructions. If necessary, the Front Office Manager also carries out front office activities himself. He's responsible for the implementation of a significant part of the personnel policy. This includes hiring new reception staff and training them. Conducting appraisal interviews is also one of the duties. The Front Office Manager also draws up the work schedule for employees and keeps track of the holiday planning.

The Front Office Manager is largely responsible for customer satisfaction. Complaints and problems from guests that other employees can't resolve are resolved by the Front Office Manager. The Front Office Manager guarantees the quality and hospitality of the reception.

A Front Office Manager isn't only guest-oriented, but also market-oriented. He values ​​commercial effectiveness and, in collaboration with the management team, is responsible for the content and implementation of the marketing plan. This includes realizing the budgeted results and occupancy percentages of the hotel. The Front Office Manager monitors the budget and provides figures and information for budgets, investments and improvements to management.

What are the Prospects for Front Office Managers Career?

There're many career opportunities within the hotel world. In this way, a Front Office Manager with a lot of experience can eventually grow into a general hotel manager. They are in charge of all activities within a hotel and the other managers within the hotel are supervised. If one works at a smaller hotel, it's possible to switch to a large international hotel company, where the manager's tasks are broader.

It's also possible to take up a higher management position. It's also possible to eventually set up a hotel with the help of the experience gained by the Front Office Manager.



Read more articles in our blog.

Share on Facebook Share on Twitter Share on LinkedIn
Back to top

Home | Privacy Policy | Terms of Use

Copyright 2011 - 2022 - All Rights Reserved


See also

Read more articles in our blog.

Share on Facebook Share on Twitter Share on LinkedIn
Back to top

Home | Privacy Policy | Terms of Use

Copyright 2011 - 2022 - All Rights Reserved