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FRONT DESK AGENT RESUME

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Front Desk Agent Resume Template
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FRONT DESK AGENT RESUME SAMPLE
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WORK HISTORY (PROFESSIONAL EXPERIENCE):

Job Title: Front desk agent, Company: New Line Inc
Worked From: (11/2010), To: (11/2017); Reason of Leave: Would be explained during the interview.

ROLES AND RESPONSIBILITIES

My job duties were to:

1) Greet customers who approach the Front Desk in a smiling, friendly manner

2) Perform Check-in and Check-out arriving & departing guests in the most efficient manner possible, following all established procedures policies

3) Review arriving reservations for the day early in the shift, checking for special requests and VIP, preassigning rooms as necessary

4) Register groups that have requested pre-registration

5) Count cash drawer at beginning end of each shift

6) Prepare shift deposit accurately, following standard procedures

7) Record messages and receive mail for arriving in-house guests

8) Ensure that message lights are turned on off as necessary

9) Check guest folios during each shift, checking for potential credit problems

10) Ensure that all guests have either sufficient cash balances to cover expected charges

11) Take steps to notify cash customers who have used their credit balances to come pay on their account

12) Record future reservations for any guest by phone or in person, following all standard procedures

13) Check for sold-out dates before promising availability

14) Handle complaints efficiently courteously

CV / RESUME OBJECTIVE

Continue working - resuming my career - as front desk agent in an environment where I can express my experience.


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