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IT SUPPORT RESUME

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IT Support Resume Template
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IT SUPPORT RESUME SAMPLE
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WORK HISTORY (PROFESSIONAL EXPERIENCE):

Job Title: It support, Company: New Line Inc
Worked From: (11/2010), To: (11/2017); Reason of Leave: Would be explained during the interview.

ROLES AND RESPONSIBILITIES

My job duties were to:

1) Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

2) Identify and learn appropriate software & hardware used supported by the organization

3) Test fixes to make sure problem has been adequately resolved

4) Field incoming help requests from end users via both telephone work orders in a courteous manner

5) Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

6) Build rapport elicit problem details from help desk customers

7) Escalate problems when required to the appropriately experienced technician

8) Document the help desk request problem-solving process, including all successful unsuccessful decisions made, and actions taken, through to the final resolution

9) Apply diagnostic utilities to aid in troubleshooting

10) Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems applications

11) Perform post-resolution follow-ups to help requests

12) Develop help sheets knowledge base articles for end users

CV / RESUME OBJECTIVE

Continue working - resuming my career - as it support in an environment where I can express my experience.


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