Operations Manager Knowledge & Skills

operations manager knowledge and skills
Searching for operations manager knowledge, skills and abilities samples, federal resume ksa, word format document, finding how to write your operations manager ksas. see our example & template format for supporting your job application process

Operations Manager Knowledge And Skills Sample
Free Example & Doc Format For Building And Writing Guide

Document Summary:

Job Title: "Operations Manager"
Example Ref#: Knowledge And Skills (#ON11102100)
Categories: Operations, Manager

Sample Knowledge And Skills For Operations Manager

Job title: operations manager


administration and management: knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

personnel and human resources: knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

customer and personal service: knowledge of principles and processes for providing customer and personal services. this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


active listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

reading comprehension: understanding written sentences and paragraphs in work related documents.

speaking: talking to others to convey information effectively.


oral comprehension: the ability to listen to and understand information and ideas presented through spoken words and sentences.

oral expression: the ability to communicate information and ideas in speaking so others will understand.

problem sensitivity: the ability to tell when something is wrong or is likely to go wrong. it does not involve solving the problem, only recognizing there is a problem.

Download Word Format Docs Free Download All Samples & Templates For Operations Manager (MS Word Docs)

Continue with Operations Manager  » 

Operations Manager Job Description Elements: Read or Suggest