Operations Manager Knowledge & Skills

operations manager knowledge and skills
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Operations Manager Knowledge And Skills Sample
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Document Summary:

Job Title: "Operations Manager"
Example Ref#: Knowledge And Skills (#ON11102100)
Categories: Operations, Manager

Sample Knowledge And Skills For Operations Manager


Job title: operations manager

knowledge:

administration and management: knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

personnel and human resources: knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

customer and personal service: knowledge of principles and processes for providing customer and personal services. this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

skills:

active listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

reading comprehension: understanding written sentences and paragraphs in work related documents.

speaking: talking to others to convey information effectively.

abilities:

oral comprehension: the ability to listen to and understand information and ideas presented through spoken words and sentences.

oral expression: the ability to communicate information and ideas in speaking so others will understand.

problem sensitivity: the ability to tell when something is wrong or is likely to go wrong. it does not involve solving the problem, only recognizing there is a problem.


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