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Customer Service Manager Job Offer Letter

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Customer Service Manager Job Offer Letter Template
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Customer Service Manager Job Offer Letter Example
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From: Nicola Smith
HR Manager
Segma Int.
116 S. Fairfax AVE.
Los Angeles, CV 90036
323. 937-3931

To: Mr. Flori Rothenberg
86 Heathrow Avenue
Phillipsburg, NJ 45502

Date: June 15, 2014

Dear Mr. Flori,
We are pleased to confirm you have been selected to work for Segma Int. as Customer service manager.

Job Duties - are to:
Plan, directs, and also coordinates activities of workers engaged in receiving, investigating, evaluating, and also settling complaints claims of telegraph customers

Direct workers to investigate complaints, like those concerning rates or service in connection with domestic, international, or special-gift telegrams

Analyze reports of findings & recommends response to complaint, considering nature complexity of complaint, requirements of governmental utility-regulation agencies and additionally policies of company

Review actions of subordinates to make sure settlements are made correctly

Authorize retention of data preparation of documents for use during governmental or customer inquiries.


A) Reporting: you will report to 'supervisor job title and name'

B) Basic salary: the offered customer service manager position is at a 'salary/wage'... of 'salary/rate per hour' per 'period in year/month/ week or hour'.

C) Work hours: your working hours will start from 09:00 AM till 17:00 PM

D) Vacations: your vacation is 2 days per week

E) Compensations and benefits: your position compensations and benefits are: 'group insurance, dental care, health care, and transportation'

We are delighted to send you this offer to be approved and signed from you in order to start the job from 'June 26, 2014'

We look forward to join our company in order to work with you

Nicola Smith

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