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PRINCIPAL TECHNICAL ACCOUNT MANAGER JOB DESCRIPTION

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Principal Technical Account Manager Job Description Template
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PRINCIPAL TECHNICAL ACCOUNT MANAGER JOB DESCRIPTION SAMPLE
CAREER TASKS - DUTIES, ROLES AND RESPONSIBILITIES

This job description (JD) describes the core job duties of principal technical account manager occupation:

MAIN JOB ROLES (CAREER TASKS):

1) Provide coordinate all the necessary technical assistance at the end of the sales cycle.

2) Manage customer needs, working closely with the sales team for making sure additional revenue goals within account can be met.

3) Work with existing dissatisfied customers move them to a more positive satisfaction level.

4) Work closely with customers project management team to make sure stable, trusting relationships.

5) Primary point of contact for customers for account management escalation issues.

6) Achieve account reference-ability for all covered accounts.

7) Maintain current knowledge of regions accounts, keeping customer service system regularly updated with relevant information supporting documentations.

8) Design develop account management strategy documents.

9) Proactively identify new consulting product sales opportunities within the organization.

10) Introduce products services to all levels within an organization.

11) Provide technical support during the close of the pre-sales cycle throughout the remainder of the customers life-cycle.

12) Enhance customer satisfaction level provided products services, through meeting customer expectations, follow-up, and positive problem resolutions.

13) Provide configuration customization support.

14) Maintain technical competence by keeping abreast of technology technological developments, practices, and procedures.

15) Provide analysis assessment.

16) Provide installation deployment support.

17) Plan direct own activities with minimal management supervision.

18) Provide an informal leadership role to other technical account managers within the organization.

* OTHER WORK DUTIES MAY BE DESCRIBED BASED ON THE BUSINESS/INDUSTRY NEEDS FROM - PRINCIPAL TECHNICAL ACCOUNT MANAGER - POSITION.


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