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ACCOUNT INFORMATION CLERK JOB DESCRIPTION

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Account Information Clerk Job Description Template
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ACCOUNT INFORMATION CLERK JOB DESCRIPTION SAMPLE
CAREER TASKS - DUTIES, ROLES AND RESPONSIBILITIES

This job description (JD) describes the core job duties of account information clerk occupation:

MAIN JOB ROLES (CAREER TASKS):

1) Keeps accounting records and compiles information requested by customer others pertaining to customer accounts.

2) Keeps records and prepares report of meters registering use of gas- or electric-power, showing results of investigations amounts recovered or lost.

3) Prepares lists & enters charges and payments to customers accounts for losses, additional deposits, special irregular charges.

4) Keeps records of overpayments on customer accounts.

5) Applies overpayments to charges on customers account or prepares voucher for refund.

6) Investigates incorrect billings due to charges or credits on customers accounts prepares written instructions for correction.

7) Reviews accounts not billed prepares bill from available information.

8) Enters information in meter books which was received too late for billing, like meter test reports missed meter readings.

9) Prepares lists of special billing instructions, incorporating charges shown on customers account.

10) Processes final bills that exceed amount of deposit to enter amount of net bill.

11) Prepares mails duplicate bills as requested.

12) Interviews customers and others in person or by telephone to answer inquiries complaints pertaining to bills, customer deposits, and accounts.

13) May specialize in handling inquiries received by mail, compiling information from customer accounting records for replies dictated by others..

* OTHER WORK DUTIES MAY BE DESCRIBED BASED ON THE BUSINESS/INDUSTRY NEEDS FROM - ACCOUNT INFORMATION CLERK - POSITION.


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