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Hotel Receptionist Job Description

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Hotel Receptionist Job Description Template
Searching for hotel receptionist job description sample, this template example #25823 will help to write a career job description for hotel receptionist.
Hotel Receptionist Career Job Description Duties Example
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This job description describes core job duties of hotel receptionist occupation.

Main Job Roles / Career Tasks:

1) Greet guests.

2) Respond to the needs of hotel guests.

3) Learn the names & personally recognize regular Guests Members.

4) Direct guests to the appropriate locations.

5) Respond to all guest requests and follow through to assure satisfactory outcome compliance.

6) Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations; confirmation of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, and spa reservations.

7) Communicate with Housekeeping Butler departments to make sure current information on status of rooms.

8) Provide friendly and courteous telephone manners to guests co-workers.

9) Run arrival departure reports for front office.

10) Read all information like correspondence, special billing memoranda instructions in order to be prepared for guests needs in advance.

11) Process registration information.

12) Post charges accurately to guest accounts into the register system.

13) Process payments departures.

14) Adjust errors; correcting discrepancies on guest accounts.

15) Enter data to keep guest information current.

16) Retrieve data to respond to internal needs or guest history.

17) File all records properly; keeping current.

18) Coordinate requests for deliveries of floral, fruit baskets or other gifts to guest rooms.

19) Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest needs demands.

20) Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to make sure proper actions responses have been received.

21) Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island the surrounding area to answer any questions guests may have to the best of one ability.

22) Maintain cleanliness organization in all work areas.

23) Uphold appropriate departmental standards of quality/timing.

24) Ensure compliance with all related policies procedures.

25) Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices procedures to supervisor immediately.


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