Job Descriptions And Duties
Home » Careers Job Descriptions » CUSTOMER SERVICE MANAGER JOB DESCRIPTION

CUSTOMER SERVICE MANAGER JOB DESCRIPTION

FREE TEMPLATE & DOC FOR CAREER HELP:

Customer Service Manager Job Description Template
Searching for (customer service manager employee) job description sample including example job duties template, well written word format document, find out how to make a simple job profile form including most standard job tasks.
For related customer service manager job cover letter example click here.

CUSTOMER SERVICE MANAGER JOB DESCRIPTION SAMPLE
CAREER TASKS - DUTIES, ROLES AND RESPONSIBILITIES

This job description (JD) describes the core job duties of customer service manager occupation:

MAIN JOB ROLES (CAREER TASKS):

1) Plans, directs, and coordinates activities of workers engaged in receiving, investigating, evaluating, and settling complaints claims of telegraph customers.

2) Directs workers to investigate complaints, like those concerning rates or service in connection with domestic, international, or special-gift telegrams.

3) Analyzes reports of findings & recommends response to complaint, considering nature complexity of complaint, requirements of governmental utility-regulation agencies and policies of company.

4) Reviews actions of subordinates to make sure settlements are made correctly.

5) Authorizes retention of data preparation of documents for use during governmental or customer inquiries..

* OTHER WORK DUTIES MAY BE DESCRIBED BASED ON THE BUSINESS/INDUSTRY NEEDS FROM - CUSTOMER SERVICE MANAGER - POSITION.

MINIMUM SKILLS REQUIRED:

  • Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Manage own time and the time of others.
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, organization rules, and the democratic political process.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.


FREE DOWNLOAD ALL SAMPLES & TEMPLATES FOR CUSTOMER SERVICE MANAGER (MS WORD FORMAT DOCS) »

Continue With Customer Service Manager  » 

Back to Top