Job Descriptions And Duties
Home » Job Descriptions » Customer Service Manager Job Description

Customer Service Manager Job Description

Published in Category: Job Descriptions - Updated on
Customer Service Manager Job Description Template
Searching for customer service manager job description sample, this template example #2256 will help to write a career job description for customer service manager.
Customer Service Manager Career Job Description Duties Example
Share on Google Plus Share on Facebook Share on Twitter Share on LinkedIn

This job description describes core job duties of customer service manager occupation.

Main Job Roles / Career Tasks:

1) Plans, directs, and coordinates activities of workers engaged in receiving, investigating, evaluating, and settling complaints claims of telegraph customers.

2) Directs workers to investigate complaints, like those concerning rates or service in connection with domestic, international, or special-gift telegrams.

3) Analyzes reports of findings & recommends response to complaint, considering nature complexity of complaint, requirements of governmental utility-regulation agencies and policies of company.

4) Reviews actions of subordinates to make sure settlements are made correctly.

5) Authorizes retention of data preparation of documents for use during governmental or customer inquiries..

Minimum Skills Required:

  • Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Manage own time and the time of others.
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, organization rules, and the democratic political process.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.

Continue with "Customer Service Manager" »