Job Descriptions And Duties

Reservation And Ticketing Agent Interview Questions & Answers Example

Common interview questions for 'reservation and ticketing agent' & related answers.

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Reservation and ticketing agent interview questions & answers example

Interview question [1]: What are the main job duties and responsibilities of reservation and ticketing agent employee?

Answer[1]: reservation and ticketing agent responsibilities are to answer inquiries regarding information such as schedules, accommodations, procedures, and policies; confer with customers to determine their service requirements and travel preferences; determine whether space is available on travel dates requested by customers, assigning requested spaces when available; announce arrival and departure information, using public address systems; provide boarding or disembarking assistance to passengers needing special assistance; examine passenger documentation to determine destinations and to assign boarding passes; assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries; check baggage and cargo and direct passengers to designated locations for loading; maintain computerized inventories of available passenger space and provide information on space reserved or available; trace lost, delayed, or misdirected baggage for customers; inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements; keep information facilities clean during operation; make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers; plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers; provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps; contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations; prepare customer invoices and accept payment; provide clients with assistance in preparing required travel documents and forms; open or close information facilities; promote particular destinations, tour packages, and other travel services; contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Interview question [2]: What are the skills required for reservation and ticketing agent employee in order to success in his work?

Answer[2]: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Actively looking for ways to help people, Talking to others to convey information effectively, Being aware of others' reactions and understanding why they react as they do, Understanding written sentences and paragraphs in work related documents.

Interview question [3]: describe the abilities you have in order to work with us as reservation and ticketing agent?

Answer[3]: I have the ability to communicate information and ideas in speaking so others will understand, listen to and understand information and ideas presented through spoken words and sentences, speak clearly so others can understand you, identify and understand the speech of another person, arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Interview question [4]: What are the knowledge elements you obtained from your education, training and work experience would support your reservation and ticketing agent career?

Answer[4]: The Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming, relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions, principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Interview question [5]: How would you describe (needed reservation and ticketing agent or your) work style?

Answer[5]: My work style matching exactlty what cashier job requires by: maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations, being reliable, responsible, and dependable, and fulfilling obligations, being careful about detail and thorough in completing work tasks, being pleasant with others on the job and displaying a good-natured, cooperative attitude, accepting criticism and dealing calmly and effectively with high stress situations.

Other Reservation And Ticketing Agent Interview Questions To Expect

Tell about yourself and why you think you are successful reservation and ticketing agent?

Why do you like to work as reservation and ticketing agent?

What could you do not like to work as reservation and ticketing agent?

What are your future steps after experience you'll gain from your reservation and ticketing agent job?

As reservation and ticketing agent, what training courses or extra education that you think will improve your work performance?

What salary do you expect you'll get from being reservation and ticketing agent employee?

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