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BILL AND ACCOUNT COLLECTOR INTERVIEW QUESTIONS & ANSWERS SAMPLE

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BILL AND ACCOUNT COLLECTOR INTERVIEW QUESTIONS AND ANSWERS EXAMPLE

INTERVIEW QUESTION [1]: WHAT ARE THE MAIN JOB DUTIES AND RESPONSIBILITIES OF BILL AND ACCOUNT COLLECTOR EMPLOYEE?

Answer[1]: bill and account collector responsibilities are to answer customer questions regarding problems with their accounts; advise customers of necessary actions and strategies for debt repayment; locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment; confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts; arrange for debt repayment or establish repayment schedules, based on customers' financial situations; record information about financial status of customers and status of collection efforts; locate and monitor overdue accounts, using computers and a variety of automated systems; persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise; perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers; trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors; sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports; notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts; receive payments and post amounts paid to customer accounts; negotiate credit extensions when necessary; contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

INTERVIEW QUESTION [2]: WHAT ARE THE SKILLS REQUIRED FOR BILL AND ACCOUNT COLLECTOR EMPLOYEE IN ORDER TO SUCCESS IN HIS WORK?

Answer[2]: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Talking to others to convey information effectively, Being aware of others' reactions and understanding why they react as they do, Persuading others to change their minds or behavior, Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

INTERVIEW QUESTION [3]: DESCRIBE THE ABILITIES YOU HAVE IN ORDER TO WORK WITH US AS BILL AND ACCOUNT COLLECTOR?

Answer[3]: I have the ability to listen to and understand information and ideas presented through spoken words and sentences, communicate information and ideas in speaking so others will understand, speak clearly so others can understand you, identify and understand the speech of another person, read and understand information and ideas presented in writing.

INTERVIEW QUESTION [4]: WHAT ARE THE KNOWLEDGE ELEMENTS YOU OBTAINED FROM YOUR EDUCATION, TRAINING AND WORK EXPERIENCE WOULD SUPPORT YOUR BILL AND ACCOUNT COLLECTOR CAREER?

Answer[4]: The Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology, the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, arithmetic, algebra, geometry, calculus, statistics, and their applications, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

INTERVIEW QUESTION [5]: HOW WOULD YOU DESCRIBE (NEEDED BILL AND ACCOUNT COLLECTOR OR YOUR) WORK STYLE?

Answer[5]: My work style matching exactlty what cashier job requires by: maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations, accepting criticism and dealing calmly and effectively with high stress situations, being reliable, responsible, and dependable, and fulfilling obligations, being honest and ethical, being careful about detail and thorough in completing work tasks.

Other Bill And Account Collector Interview Questions To Expect

Tell about yourself and why you think you are successful bill and account collector?

Why do you like to work as bill and account collector?

What could you do not like to work as bill and account collector?

What are your future steps after experience you'll gain from your bill and account collector job?

As bill and account collector, what training courses or extra education that you think will improve your work performance?

What salary do you expect you'll get from being bill and account collector employee?

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