Job Descriptions And Duties
Home » Contracts »

Service Delivery Manager Job Contract

Search Employment Contracts
Service Delivery Manager Job Contract Template
Searching for service delivery manager job contract sample, this template example - #25422 - will help to write an employment contract agreement letter for service delivery manager.
For related free templates downloads click here.
Example Helps With Job Contract Writing

Contract No.: Must specify if employee contracted before or new agreement
Employer: ...Employer Adderss: ...
Employee: ...Employee Adderss: ...
Commencement: ...Place of Work: ...
Job Title / Position: Service Delivery Manager

Job Duties and Responsibilities - are to:

1) Supervise day-to-day operations of an assigned geographic area or branch office

2) Communicate/manage staffing needs, assist staff assigned to recruiting cycle in identifying, interviewing hiring quality candidates

3) Assist in the development & implementation of plans designed to reduce employee turnover enhance employee retention

4) Develop staff in both technical as well as professional skills through performance management coaching, counseling, disciplining, annual formal performance evaluations plus recognition including preparation summaries of all counseling and disciplining actions for review & schedule counseling and/or disciplining sessions at the site supervisor level above

5) Assure that employee grievances are heard as well as resolved with help from appropriate support employees, as required plus that personnel records are updated accurate change of status forms, and also rosters

6) Ensure employee morale by example as well as adherence to principles of common courtesy respect

7) Ensure that all contractual scheduled hours are met by scheduling staff, with a minimum of unbilled overtime

8) Coordinate and/or conduct site-specific ojt, client-specific training, and also annual refresher training for security personnel, as well as ensure that security ongoing training standards are met

9) Ensure that project managers, site supervisors and/or client services manager are reconciling security logs against shift responsibilities as well as patrols; reviewing incident reports prior to submitting to client coordinate preliminary investigations

10) Ensure that supervisory personnel are performing account audits off-hour visits, and also completing required documentation

11) Develop/maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the security staff at each client site

12) Efficiently interface with branch as well as corporate support staff negotiate realistic deadlines for needed services

13) Administer safety program, unemployment claims management including participation in all unemployment hearings , workers compensation claims management risk management programs at the branch level

14) Enforce policies as outlined by the handbooks executive memos

15) Assist as needed with sales related activities including but not limited to prospecting, proposal generation, presentations transition planning

16) Assist in the preparation management of annual budget; meet financial goals including gross profit, overtime, and also payroll accuracy

17) Assist with rate increases, billing management accounts receivable

Termination of Employment:...
Wage:...
Hours of Work:...
Meal Intervals:...
Sunday Work:...
Public Holidays:...
Annual Leave:...
Sick Leave:...
Maternity Leave:...
Family Responsibility Leave:...
Deductions From Remuneration:...
Accommodation Leave:...
Special Details:...
Employer Signature:...
Employee Signature:...
Signature Date:...
Back to Top