Home / Curriculum Vitae / Customer Service Supervisor Resume Samples

Customer Service Supervisor Resume Samples

Find related free resumes templates and samples for customer service supervisor, job description and duties, examples help to create your resume & build more professional cv

Customer Service Supervisor Resume Related Samples
Free Examples Assist to Learn How to Make A Job Resume

Listed top 50 related sample resumes for "customer service supervisor" (customer, service, supervisor) or similar careers:

1) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    handle general customer queries feedback and, redirecting them as appropriate to other staff area, to take the ownership of specific customer complaints from initial contact to problem resolution, according to bank standards, supervising opening various types of customers accounts and accordingly handling various aspects request related to these accounts, ensure products and process knowledge is updated at all times, maintain and process requests related to time deposit certificate of deposits, supervising maintaining and processing of atm related customer request, maintain process credit cards and loans related to customer, request, ensure abiding to bank policies, procedures and compliance regulations, to maximize products sales to meet bank targets by probing, customer needs and actively cross selling retail banking, products.

CANDIDATE INFO

Type of Job Contract
Part Time
Education Degree
bachelor
Total Career Experience
8 Years of Exp.
Marital Status
Single
Target Job
Customer Service Supervisor III
Fields of Interest
telemarketing

2) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    controlling a number of staff under my supervision, attending meetings on behalf of my area and my manager, arranging training sessions for new hires and introducing to them the work policy and procedures, communicating with the it department concerning new application must be implemented or fixing an existing error, attending interviews for candidates applying to work in the customer operation department, arrange team meetings and team building for my team, conduct three observations for each agent within my team on monthly bases, apply coaching to any of my team members when needed, guide my team members to the low or high points in their performance or personality through a one to one meeting for each agent within my team on monthly bases, attend a weekly meeting with the sales department to discuss the most common problems the two departments faces when interacting together and work on finding the suitable solutions to facilitate work flow, escalate serious issues concerning work to the senior management and follow up the results, review and validate the various type of reports that is issued by the it department, motivate and encourage the staff to get the best out of them, activating post paid and pre paid lines, communicating with various departments within the company, handling hard calls regarding customers problems, preparing any feed back on any promotion the companys launch, arranging several surveys concerning our staff and customers, working on several projects which makes work flow easier, helping and directing new colleagues on how to use the computer applications and directing them, observing directing new employees while activating handling calls, participated in different fairs regarding the telecommunication fields, handling the most common problems concerning our customers contracts and follow up the case, arrange presentation slides.

CANDIDATE INFO

Type of Job Contract
Part Time
Education Degree
n/a
Total Career Experience
1 Year of Exp.
Marital Status
Single
Target Job
Customer Service Supervisor II
Fields of Interest
agriculture

3) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    establish and communicate branch goals and results to employees, staff branch and delegate work load to meet customer service requirements, schedule and supervise orientation for new branch employees, update employees regularly on new product knowledge, identify in writing annually training needed for individual employees, stimulate and develop positive morale and team spirit that leads to high productivity, actively work to increase personal skills and knowledge, uphold all cooperative policies, ensure that branch facilities and equipment meet all regulations, develop and update a regular maintenance schedule for all branch facilities and, equipment, perform other duties as assigned by the country manager, having a full responsibility for the branch as a business unit.

CANDIDATE INFO

Type of Job Contract
Part Time
Total Career Experience
1 Year of Exp.
Marital Status
Married
Target Job
Customer Service Supervisor II
Fields of Interest
architecture

4) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    night shift representative covering all customer service departments at night as well as high usage dept, serving all customers segments core, high medium, premium, c account angel responsible for serving corporate accounts, solving their problems, trying to increase no of lines in the account avoid churn, d consumer core supervisor managing a staff of agents agent monitoring them, motivating, observing calls, leading as well as evaluating appraising them also handling escalated and hard calls from customers and handling all the call center management issues, e consumer high medium supervisor managing a staff agents, monitoring, coaching and evaluating them on the hm segment, handling escalated calls from hm premium customers and leading a team to deliver best customer service, share in increasing no of customer.

CANDIDATE INFO

Type of Job Contract
Part Time
Education Degree
n/a
Total Career Experience
1 Year of Exp.
Marital Status
Married
Target Job
Customer Service Supervisor II
Fields of Interest
multimedia

5) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    provide a high level of quality monitoring to ensure a dedicated continuous progress of the team, apply the service quality standards and service scheme in all contacts in a friendly and efficient manner while maintaining professionalism, create a smooth communication channel with other departments to resolve customer problems and requests when needed, handle the customers complaints escalated cases in timely manner that ensures the maximum customer satisfaction, ensure fulfillment of the first call resolution without violating vf u ss policies or procedures, escalating deviations and proposing needed actions to ensure project launch on time, ensure accurate reporting contents provide continuous feedback on activities.

CANDIDATE INFO

Type of Job Contract
Full Time
Education Degree
n/a
Total Career Experience
7 Years of Exp.
Marital Status
Married
Target Job
Customer Service Supervisor II
Working Availability
3 Weeks
Fields of Interest
broadcasting

6) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    basic function of position, lead, supervise, motivate, improve and develop the performance of the call center representatives to achieve multiple various goals, ensure effective and efficient day to day performance of call center representatives, ensure the adherence of the team members to the customer operations department policies, procedures and standards, provide support to the team members to handle successfully difficult customers by providing guidance, empowerment, alternatives and solutions, develop and improve processes to maintain the highest level of customer satisfaction, provide a high level of quality monitoring to insure a dedicated continuous progress of the team, handle the customers complaints escalated cases in timely manner that ensures the maximum customer satisfaction, major duties and responsibilities, own and manage the client relationship by resolving calls effectively and efficiently, ensure service level agreements are met and maintained, provide internal and external customers with accurate and timely information, develop improve processes and procedures, communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service, create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service, follow up to insure resolving customers problems on time, provide support to the team members to handle successfully difficult customers by providing guidance, empowerment, alternatives and solutions, coordinate between all concerned parties inside the firm, handle problems professionally and objectively.

CANDIDATE INFO

Type of Job Contract
Full Time
Total Career Experience
11 Years of Exp.
Marital Status
Single
Target Job
Customer Service Supervisor II
Working Availability
2 Weeks
Fields of Interest
decoration

7) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    monitor the achievement of kpis of the team leaders and update operational forms and escalate when necessary, act as a self starter and an action taker to achieve preset goals, ensure quality service to the highest standards, appraise team leaders and csrs in coordination with tls and provide feedback to manager on the overall performance, analyze and evaluate operational results, take appropriate actions for improvement, propose new ideas and suggestion in terms of cc organization, approach to market and value added products services, improve and enhance communication within the contact center, assure customer satisfaction and deliver required information to higher management, work on the operational reports results and its analysis, take the proper action towards better performance, respond to customer questions when escalation is required, conduct team leaders meeting on weekly basis and with csrs on monthly basis, handling a team consists of team leaders and agents, additional tasks, contact center supervisor for several temp campaigns, microsoft us outbound campaign, data cleansing, alkhorafy accm daewoo technical support, laptop and desktop customer support, ministry of education, inbound campaign, handling requests and complaints of both teachers and students, codiam.

CANDIDATE INFO

Type of Job Contract
Part Time
Total Career Experience
8 Years of Exp.
Marital Status
Married
Target Job
Customer Service Supervisor III
Fields of Interest
network administration

8) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    job description handling marketing customer service duties, formulate all records for customer correspondence, responsible for highly specialized customers communications, knowledge of procedures and documents related to the customer accounts, ability to gather data compiles information and prepares reports, knowledge of customer service standards and requirements, fit handling and follow up with any customer complaints, keep the team work spirit, leading the work shift responsibilities, responsibility of the daily reports direct to the senior management concerning all shift details, keep informed all cs reps with all upcoming updates, direct connection with the superior admin, updating adding the value, observing on all cs reps.

CANDIDATE INFO

Type of Job Contract
Part Time
Education Degree
n/a
Total Career Experience
10 Years of Exp.
Marital Status
Married
Target Job
Customer Service Supervisor III
Fields of Interest
aerospace

9) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    acting as call center manager, manage team of team leaders and agent, doing the required interviews to requite call center staff, design work instructions business process acording to company strategy, create polices,procedures and work process as well, build call center restructure based on staff qualifications job description, deliver soft skills traing to the whole staff, evaluate all our team work performance, provide feedback for the staff performance, motivate our team work, design evaluation performance system kpi, esclate and follow up hard calls problems with the main dep, make daily and monthly reports for the call center work, scheduling for our team members.

CANDIDATE INFO

Type of Job Contract
Full Time
Education Degree
bachelor
Total Career Experience
2 Years of Exp.
Marital Status
Single
Driving License
No
Target Job
Customer Service Supervisor III
Working Availability
1 Week
Fields of Interest
health

10) CUSTOMER SERVICE SUPERVISOR RESUME SAMPLE

    help achieve service, quality, cost and customer satisfaction objective, provide coaching and feed back to the team, assist in the development of the team, monitors productivity of customer service representatives and generates reports, complete all necessary documentation related to project operations, capable of selling the customer products through the phone if applicable, monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies, answers questions and recommends corrective services to address customer complaints, enter customer data and other relevant information into the call center database as required, maintains the correct recorded announcement menus, and makes changes as necessary based on the time of day, day of week, or holidays, capable of cleaning up the data every day with my team work, capable of training a new hires and any update to other college.

CANDIDATE INFO

Type of Job Contract
Full Time
Education Degree
bachelor
Total Career Experience
11 Years of Exp.
Marital Status
Married
Driving License
No
Target Job
Customer Service Supervisor II
Working Availability
2 Weeks
Fields of Interest
engineering management


1 | 2 | 3 | 4 | 5 >>