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Sample Customer Service Representative Resume Template

Customer Service Representative Cover Letter And Resume Sample


Looking for well written customer service representative cover letter sample & resume template in a simple word format doc including work experience & job duties; this example helps to build your resume and create job letter.

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Document Summary:

Job Title: Customer Service Representative
Ref. / Code: CV Example (#990)
Category: Resumes And Cover Letters

Part (1): Sample Cover Letter For Customer Service Representative

Dear Mr. Wells,
I'm submitting a letter to express my strong desire to be considered for the position of "customer service representative" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.

A brief review of my career working experience will reveal what I can contribute to Segma Int: I have 36 years old, finished B.Sc commerce from the faculty of commerce, finished training as ibm course e commerce for 6 month, with a total working experience of 11 to 12 years, and from 11 years started working as customer service representative
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.

Flori Rothenberg

Part (2): Standard Resume Cover Letter

[From Information]
Full Name
Full Address
City, State, Zip Code
Mobile And Phone Numbers
Email Address
[To Information]
Address: City: State: Zip Code:

Describe your desire in "Customer Service Representative" job/position in a clear direct message
supported with reasons

Part (3): Curriculum Vitae Template Elements

describe the (resume objective) of your CV, ..etc
personal info. vame, DOB, military, marital status, nationality, contact information [email, tel, mobile num..]..etc
education info. universities & academic faculties, graduation degrees, ..etc training certificates, courses, academic training, ..etc
work experiences organization ......; from date ..... to ......; worked as: customer service representative;
describe your (customer service representative job description - job title duties: job position tasks, roles and responsibilities), ..etc
skills and qualifications
describe here your (education & experience knowledge, skills and abilities) obtained which qualify you for customer service representative position

Part (4): Sample Resume For Customer Service Representative

Professional Exp.

Customer service representative, 6/2003 - present

Job description

Inbound and outbound customer service agent from june till, job description; own and manage the customer relationship resolving calls in an efficient and timely manner; ensure service level agreements are met and maintained; Working as part of a team to ensure the customer services function offers world class customer service at all times; To communicate positively with all involved departments in order to facilitate customers receive the expected distinguished service; model the vision and mission statements of the customer operations department, monitor and support new employees; make follow up to ensure resolving customers problems on time; use the job tools telephone and computer effectively, receiving and handling customer complains; following up the cases with the other departments until customers problems is solved; acting team leader in inbound department from till now, job description; to assist management in maintaining customer operations quality of service to supervise; Develop and gear the performance of the customer service representatives towards agreed upon goals manage day to day planning and operations act as a focal point and smoothen communications between front liners and management insure consistency in policies and procedures; Ensures efficient day to day operations of the call center platform floor through constant monitoring of csr performance, proper functioning of equipment, seating arrangement and system availability; Ensures that all members of my team adhere to department customer satisfaction standards and service level agreements; and assesses csr performance using the quality evaluation form; handles effectively difficult customers by providing guidance, alternatives, empowerment and solutions, as an example for csrs to emulate, innovates; Improves current processes and looks into problem areas ensuring that follow up is done for all problem incidents reported by customers csr s; Maintains a line of communication between csrs and other departments to ensure that all of my team is aware of current new products, policy or service updates; Maintains discipline in the platform floor by ensuring that shifts are adhered to in terms of attendance, breaks etc; acts as st level escalation point for customer csr queries and complaints; Provides feedback to assigned m o d manager on duty on problem incidence including immediate alerting in case of serious issues, handles csr supervisor screening and interviews, the supervision of a team of; ensure the team manages customers requests and inquiries professionally and promptly, and to be an integral part of the team, contributing to the overall effort; Ensure all team members consistently achieve individual and group performance standards required fulfilling business needs, monitor, assess; feedback and develop action plan for with each team member on problems and weak areas, developing contact center policies and procedures, developing call handling process and procedures.


B.Sc. Commerce ; Accounting Section; Commerce Faculty, Clorado University; 6/2000.

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