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Sample Customer Service Representative Resume Template

Customer Service Representative Cover Letter And Resume Sample

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Looking for well written customer service representative cover letter sample & resume template in a simple word format doc including work experience & job duties; this example helps to build your resume and create job letter.

CUSTOMER SERVICE REPRESENTATIVE - CV COVER LETTER & RESUME
Free Template Format & Help Doc For Learning 'How to Create & Write'

Document Summary:

Job Title: Customer Service Representative
Ref. / Code: CV Example (#990)
Category: Resumes And Cover Letters

Part (1): Sample Cover Letter For Customer Service Representative

Dear Mr. Wells,
I'm submitting a letter to express my strong desire to be considered for the position of "customer service representative" being offered by Segma Int. I fully believe I'm qualified to fill the position and make great contributions to encourage the growth of organization.


A brief review of my career working experience will reveal what I can contribute to Segma Int: I have 36 years old, finished B.Sc commerce from the faculty of commerce, finished training as ibm course e commerce for 6 month, with a total working experience of 11 to 12 years, and from 11 years started working as customer service representative
I'm convinced that I can provide you with the detailed information needed for you to see what positive contributions I could make if given the chance to come in for an interview.

At your earliest convenience please contact me at 323.937.3931, or send me an email.


Sincerely,
Flori Rothenberg

Part (2): Standard Resume Cover Letter

[From Information]
Full Name
Full Address
City, State, Zip Code
Mobile And Phone Numbers
Email Address
[To Information]
Name:
Title:
Organization:
Address: City: State: Zip Code:
Date:

Describe your desire in "Customer Service Representative" job/position in a clear direct message
supported with reasons

Part (3): Curriculum Vitae Template Elements

objective
describe the (resume objective) of your CV, ..etc
personal info. vame, DOB, military, marital status, nationality, contact information [email, tel, mobile num..]..etc
education info. universities & academic faculties, graduation degrees, ..etc training certificates, courses, academic training, ..etc
work experiences organization ......; from date ..... to ......; worked as: customer service representative;
describe your (customer service representative job description - job title duties: job position tasks, roles and responsibilities), ..etc
skills and qualifications
describe here your (education & experience knowledge, skills and abilities) obtained which qualify you for customer service representative position

Part (4): Sample Resume For Customer Service Representative

Professional Exp.

Customer service representative, 6/2003 - present

Job description


Inbound and outbound customer service agent from june till, job description; own and manage the customer relationship resolving calls in an efficient and timely manner; ensure service level agreements are met and maintained; Working as part of a team to ensure the customer services function offers world class customer service at all times; To communicate positively with all involved departments in order to facilitate customers receive the expected distinguished service; model the vision and mission statements of the customer operations department, monitor and support new employees; make follow up to ensure resolving customers problems on time; use the job tools telephone and computer effectively, receiving and handling customer complains; following up the cases with the other departments until customers problems is solved; acting team leader in inbound department from till now, job description; to assist management in maintaining customer operations quality of service to supervise; Develop and gear the performance of the customer service representatives towards agreed upon goals manage day to day planning and operations act as a focal point and smoothen communications between front liners and management insure consistency in policies and procedures; Ensures efficient day to day operations of the call center platform floor through constant monitoring of csr performance, proper functioning of equipment, seating arrangement and system availability; Ensures that all members of my team adhere to department customer satisfaction standards and service level agreements; and assesses csr performance using the quality evaluation form; handles effectively difficult customers by providing guidance, alternatives, empowerment and solutions, as an example for csrs to emulate, innovates; Improves current processes and looks into problem areas ensuring that follow up is done for all problem incidents reported by customers csr s; Maintains a line of communication between csrs and other departments to ensure that all of my team is aware of current new products, policy or service updates; Maintains discipline in the platform floor by ensuring that shifts are adhered to in terms of attendance, breaks etc; acts as st level escalation point for customer csr queries and complaints; Provides feedback to assigned m o d manager on duty on problem incidence including immediate alerting in case of serious issues, handles csr supervisor screening and interviews, the supervision of a team of; ensure the team manages customers requests and inquiries professionally and promptly, and to be an integral part of the team, contributing to the overall effort; Ensure all team members consistently achieve individual and group performance standards required fulfilling business needs, monitor, assess; feedback and develop action plan for with each team member on problems and weak areas, developing contact center policies and procedures, developing call handling process and procedures.


Education

B.Sc. Commerce ; Accounting Section; Commerce Faculty, Clorado University; 6/2000.

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