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IT SUPPORT COVER LETTER

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IT Support Cover Letter Template
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IT SUPPORT COVER LETTER SAMPLE
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Dear Ms. Smith:

This is to express my interest in - It Support - position advertised on June 13, 2014; My resume is enclosed for your review. Given my closely experience and excellent capabilities I would appreciate your consideration for this job. My work experience and duties are an ideal match for this position and cover all Job Requirements.

YOUR REQUIREMENTS:

"Expert It Support with at least 2 years of experience, excellent covers all position duties"

MY MATCHING EXPERIENCE:
For 3 years I Worked As It Support, My Responsibilities were to:

    Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

    Identify and learn appropriate software & hardware used supported by the organization

    Test fixes to make sure problem has been adequately resolved

    Field incoming help requests from end users via both telephone work orders in a courteous manner

    Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

    Build rapport elicit problem details from help desk customers

    Escalate problems when required to the appropriately experienced technician

    Document the help desk request problem-solving process, including all successful unsuccessful decisions made, and actions taken, through to the final resolution

    Apply diagnostic utilities to aid in troubleshooting

    Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems applications

    Perform post-resolution follow-ups to help requests

    Develop help sheets knowledge base articles for end users

I appreciate your time taken to review my credentials and experience.

I look forward to being interviewed at your earliest convenience. Lot of thanks for your consideration and care.

Sincerely,
Flori Rothenberg

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